Course curriculum
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1
2.0 Getting To Know Your Customer Body Language
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2
2.1 Body Language non-verbal
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Body Language Non-verbal
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How to Detect Nervousness
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3
2.2 Active Listening
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Active Listening
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4
2.3 Baseline Questions
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Baseline Questions
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BaseLine Questions
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5
2.4 Body Language EYES
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Body Language EYES
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6
2.5 What do people´s hands communicate?
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What do people´s Hand Tell Us?
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7
2.6 What do Crossed Arms Tell Us?
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2.6 What do Crossed Arms Tell Us?
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8
2.7 What Lips tell you
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What Lips tell you
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