Course curriculum

  • 1

    2.0 Getting To Know Your Customer Body Language

  • 2

    2.1 Body Language non-verbal

    • Body Language Non-verbal

    • How to Detect Nervousness

  • 3

    2.2 Active Listening

    • Active Listening

  • 4

    2.3 Baseline Questions

    • Baseline Questions

    • BaseLine Questions

  • 5

    2.4 Body Language EYES

    • Body Language EYES

  • 6

    2.5 What do people´s hands communicate?

    • What do people´s Hand Tell Us?

  • 7

    2.6 What do Crossed Arms Tell Us?

    • 2.6 What do Crossed Arms Tell Us?

  • 8

    2.7 What Lips tell you

    • What Lips tell you